Frequently Asked Questions
Questions about The Jerusalem Letters, monthly subscriptions, gifts, shipping, and what to expect by mail.
The Jerusalem Letters is a monthly letter subscription prepared in Jerusalem and sent one letter at a time. Each story unfolds through physical letters made to be read slowly, kept, and returned to over time.
Common Questions
What is The Jerusalem Letters?
The Jerusalem Letters is a monthly letter subscription prepared in Jerusalem and sent one letter at a time. Each story unfolds slowly through physical mail, with carefully printed letters made to be read, kept, and returned to over time. The experience was created for readers who enjoy thoughtful storytelling, beautiful paper, and the quiet anticipation of receiving something meaningful in the mail.
Is this a subscription box?
No. The Jerusalem Letters is a letter subscription, not a subscription box.
You receive a physical story letter by mail. The focus is on reading, atmosphere, and following a story over time rather than receiving a box of assorted products.
Is this a book?
Not in the traditional sense.
The Jerusalem Letters is a story told through physical letters delivered over time.
Each letter feels personal and complete on its own, yet every delivery continues the larger story.
The experience is meant to feel slower and more immersive than reading a book all at once.
Are the letters physical or digital?
The letters are physical.
Each story is professionally printed on carefully selected paper, prepared in Jerusalem, and mailed to your address.
Some gift options may include printable extras, but the main experience is always a physical letter delivered by mail.
How many letters are in each story?
Each story unfolds across twelve letters.
Your first delivery begins with Letter One.
After that, the next part of the story arrives monthly, continuing naturally one letter at a time.
Gifts & Orders
Can I send The Jerusalem Letters as a gift?
Answer:
Yes.
The Jerusalem Letters was created to work beautifully as a thoughtful gift.
You can choose a story and send it directly to the recipient.
Many readers choose it as a meaningful gift, a keepsake gift, or a thoughtful surprise for someone who enjoys reading and receiving something personal by mail.
Can I send it directly to the recipient?
Can I begin with just one letter?
Yes.
You can begin with Letter One before deciding to continue.
Letter One introduces your chosen story and feels complete as a beginning.
If you continue, the story picks up naturally with Letter Two.
How many letters are in the full story?
Each story unfolds across twelve letters.
Every delivery continues the story one chapter at a time, allowing the experience to feel personal, gradual, and worth returning to.
Can I choose the story?
Yes.
Before checkout you can choose the story path you want to follow.
Each story has its own voice, setting, and emotional atmosphere, and every letter continues that same journey over time.
What if I want to continue after Letter One?
You can continue your story at any time.
If you begin with Letter One and decide you would like more, the next delivery continues naturally with Letter Two.
The story always continues from where you left it.
После этого следующий блок логично:
Subscriptions & Payments
What subscription options are available?
You can choose the option that feels right for you:
Letter One — begin with the first letter of your chosen story
Monthly Subscription — continue one letter at a time each month
Complete Year — begin the full twelve-letter experience
Current pricing is always shown clearly before checkout.
Can I cancel my monthly subscription?
Yes.
Monthly subscriptions can be cancelled before the next billing cycle.
You stay in control and can manage your subscription at any time.
When will I be charged?
For monthly subscriptions, your first payment is made during checkout.
Future charges happen monthly while your subscription remains active.
You can review or cancel before the next billing cycle.
Can I purchase the full story without subscribing?
You can choose the complete annual option if you would like the full twelve-letter experience without a monthly subscription.
Available options are shown before checkout.
Can I return later and continue my story?
Yes.
If you begin with Letter One and decide to continue later, your story can continue from the next letter.
You do not lose your place.
Is checkout secure?
Yes.
Checkout is processed securely through Shopify.
Available payment options are shown during checkout, and payment details are handled through secure checkout providers.
Which payment methods do you accept?
Available payment methods appear during checkout.
Depending on your location, these may include major cards, PayPal, and other secure payment options offered through Shopify.
Shipping & Delivery
Where do you ship?
At the moment, The Jerusalem Letters ships within the United States.
Shipping options are shown during checkout.
Future availability may expand over time.
Is shipping included?
Yes.
Letter One and monthly letters ship free within the United States.
Shipping details are always shown clearly during checkout before payment.
How long does delivery take?
Most deliveries within the United States arrive in approximately 5–8 business days.
Delivery timing may vary slightly depending on destination and mail service.
Where are the letters shipped from?
Every letter is prepared in Jerusalem and mailed as part of the story experience.
That connection to Jerusalem is part of what makes each delivery feel personal and memorable.
When will my first letter ship?
Letter One is prepared shortly after your order is placed.
Once mailed, delivery follows the shipping estimate shown at checkout.
When do monthly letters ship?
Monthly letters are prepared and mailed on the schedule connected to your subscription.
Each new letter continues the story naturally one delivery at a time.
Can I change my shipping address?
Yes.
If you need to update your shipping address, contact us before your next billing cycle and we will help update your upcoming delivery.
Can I send letters to someone else as a gift?
Yes.
You can enter the recipient’s shipping address during checkout and send the letters directly to them.
Missing, Delayed, or Damaged Letters
What if my letter is delayed?
Mail can occasionally take a little longer than expected.
If your letter has not arrived within the estimated delivery window, give it a little extra time and feel free to contact us.
We are happy to help.
What if my letter never arrives?
If your letter appears to be lost in transit, contact us and we will review the order with you.
We want every reader to continue the story smoothly and will do our best to help.
What if my letter arrives damaged?
If your delivery arrives damaged, please contact us and include a photo if possible.
We will review it and help with the next step.
What if I entered the wrong address?
Please contact us as soon as possible.
If the order has not been mailed yet, we may still be able to update the address before shipping.
What if a gift recipient moves?
That can happen.
Send us the updated address before the next shipment and we’ll update future deliveries.
Returns & Contact
Can I return a letter?
The Jerusalem Letters is a printed and prepared mail experience.Once a letter has been prepared or mailed, returns may not be available.If there is an issue with your order, please contact us and we will do our best to help.
Can I get a refund?
If there is a problem with your order, please contact us.
Refund decisions may depend on the type of order and whether the letter has already been prepared or mailed.
Can I cancel before the next letter ships?
Yes.
Monthly subscriptions can be cancelled before the next billing cycle.
That will stop future charges and upcoming mailings.
How do I contact you?
Questions about orders, subscriptions, gifts, or address changes:
support@thejerusalemletters.com
We’re happy to help.