Subscription Terms

Letter One begins your selected story.

It is purchased separately and starts the experience.

After receiving Letter One, you may continue with a monthly subscription or choose a Complete Year plan.

Monthly subscriptions are billed automatically once each billing cycle.

Your subscription continues until cancelled.

Billing happens through the payment method used during checkout.

You may cancel your subscription at any time before your next billing cycle.

Cancelling stops future charges and future letters.

Letters already billed, prepared, or mailed are not automatically refunded.

Your next billing date is based on the date your subscription began.

Billing dates may appear inside your customer account or order confirmation emails.

Complete Year is a one-time purchase for the full twelve-letter story experience.

It is billed once at checkout.

Preparation and mailing timing may vary depending on schedule and availability.

Some orders may be purchased as gifts.

Gift recipients receive the physical letters by mail.

Billing and account access remain connected to the purchaser unless otherwise noted.

Please update your shipping address before your next billing cycle or before the next letter is prepared.

Once a letter has already been mailed, we may not be able to redirect it.

If your payment method changes or expires, Shopify may request updated payment information.

Missed or declined payments may delay the next letter.

Subscription availability may change over time depending on location, production schedule, or shipping availability.

Available options are always shown clearly before checkout.

If you have questions about billing, cancellations, gifts, address updates, or account access, contact us and we'll help with the next step.