The Jerusalem Letters

Shipping Information

The Jerusalem Letters are prepared in Jerusalem and mailed as physical story letters. Below you’ll find information about where we currently ship, estimated delivery times, address changes, delayed or missing letters, and what to do if something arrives damaged.

Where We Ship

At the moment, The Jerusalem Letters ships within the United States.

Letter One and monthly letters include free U.S. shipping. Future international availability may expand over time.

Preparation Time

Letter One is prepared shortly after your order is placed.

Most Letter One orders are prepared within 1–3 business days before mailing.

Monthly letters are prepared according to the schedule connected to your subscription.

Estimated Delivery Time

Most U.S. deliveries arrive within 5–8 business days after mailing.

Delivery timing may vary depending on destination, local mail service, holidays, customs or postal delays, and other factors outside our control.

Shipping Cost

Letter One and monthly letters ship free within the United States.

Any available shipping options are shown clearly during checkout before payment.

Carrier and Mailing Method

Letters are mailed as physical mail from Jerusalem using available postal services.

Tracking availability may vary depending on the letter type, destination, and mailing method.

Address Accuracy

Please make sure the shipping address is complete and correct before placing your order.

The Jerusalem Letters relies on the address provided at checkout. If an address is incomplete, mistyped, or no longer current, delivery may be delayed or unsuccessful.

Address Changes

If you need to change your shipping address, contact us before your next billing cycle or before your next letter is prepared.

Once a letter has already been mailed, we may not be able to redirect it.

Delayed or Missing Letters

Mail can occasionally take longer than expected.

If your letter appears delayed or missing, please contact us and include your order number. We’ll review the order and help with the next step.

Resending Letters

If a letter is missing, damaged, or incorrect because of an internal mistake, we will help make it right.

If a letter cannot be delivered because of an incorrect address, a moved recipient, or another customer-side issue, we will review the case and let you know whether a replacement can be resent.

Damaged Mail

If your letter arrives damaged, please contact us and include a photo if possible.

We will review the issue and help make sure your story can continue smoothly.

Need Help?

For shipping questions, address changes, delayed letters, or missing mail, contact us at: