Shipping policy

Shipping Policy

The Jerusalem Letters sends physical story letters by mail.

Letter One and monthly letters are prepared, packed, and mailed after the order or subscription is processed.

Estimated delivery times may vary depending on destination, postal service conditions, holidays, customs processing, and other delivery factors outside our control.

Customers are responsible for entering a complete and accurate shipping address. If an address needs to be changed, please contact us before the letter is prepared or mailed.

If a letter appears to be lost, delayed, or damaged in transit, please contact us at support@thejerusalemletters.com and we will review the situation.

For more detailed delivery information, please visit our Shipping Information page or contact us directly.